Card Fraud

A little information goes a long way

The most common type of card fraud happens through
card skimming. This is when a criminal copies the information encoded on the
magnetic strip of your card and transfers it onto a replica card. Fraudsters use
a number of methods to skim your card:

• A skimming device. This is attached to the card reader of an ATM, self-service terminal or point-of-sale device. The fraudster places a false number pad over the device to record your PIN and then makes withdrawals from your account.
• Distractions. Two or more fraudsters may team up to steal your information. Typically, they'll tamper with an ATM so it retains your card. One of the fraudsters then pretends to be a random passer-by offering you assistance. While you're distracted, they skim your card on a handheld device, watch as you enter your PIN and let you continue with your transaction. They now have all your details.
• Handing over your card. A cashier or waiter may offer to 'clean'
  your card on his or her clothing, claiming the card machine isn't 'reading'
  your card. The waiter may also move the card below the counter and then
  skim the card information while a fellow fraudster stands behind you and
  watches as you enter your PIN.
• Using your card online or over the phone. Card fraud also happens when you give out your card details online (particularly if the website you're on isn't secure) or on the phone. Remember, even giving out 'simple' information like your name, card number, card expiry date and CCV number (which appears on the back of the card) can lead to fraud committed on your card.

Tips to prevent card fraud

• Protect your PIN by never disclosing it, never writing it down or never saving it on your phone or laptop, as it can be compromised if anyone finds it. You should also cover the keypad with your hand whenever you enter your PIN on any device.
• If you think an ATM or self-service terminal has retained your card, or that anyone may have seen your PIN, call Nedbank Lesotho’s Greenline on the toll free number 800 22 072 or 800 55 777 to cancel your card.
• Never accept assistance from anyone, even legitimate-looking security.
• Make sure that you still have your original card after each withdrawal or point-of-sale transaction.
• Avoid ATMs that are dimly lit or surrounded by loiterers and never allow your children to draw money using your card – children are the most vulnerable victims.
• Sign the back of your card when you receive it from the bank. If it is stolen, fraudsters will have to try and forge your signature.
• When you shop online, use your card on secure sites only and never quote your card number and expiry date in an email. When shopping telephonically, be absolutely certain that the merchant is legitimate.
• Upgrade all your cards to EMV chip-enabled cards.
• Subscribe to Nedbank's free SMS notification service to monitor your account activity.
• Shred your bank statements and any other financial information you receive in the mail.
• Never let your card out of your sight, whether you're at a restaurant, a garage, or a coffee shop.
• Don't fall for hoaxes that make you believe entering your PIN backwards at an ATM will notify the Police that you need help. Fraudsters use these tricks to get your PIN.

Remember: Transactions cannot be made with your Visa Electron or Maestro debit card without entering your PIN. You should never compromise your PIN. It is your responsibility to protect your PIN and to ensure that no one else knows it or sees it whenever you do a transaction.