Privacy Policy

Privacy Notice

To provide you with products and services Nedbank Lesotho Limited needs to collect, use, share and store personal and financial information about you.

What personal information do we collect?

This information includes but is not limited to details such as name, age, ID numbers, registration numbers, addresses and other contact details, income and payments records, financial information and banking details.

This information may be collected from third parties such as other financial institutions, credit bureaus, fraud prevention agencies or may be derived from your interaction with us or from that with third parties.

We will never disclose any information to any company outside the Nedbank Group (for which Nedbank Lesotho is a part of) except to prevent fraud or similar matters, if required to do so by law or with your consent. This may include tax reporting requirements or when ordered to do so by a court of law. Additionally, Nedbank Lesotho Limited will only disclose certain of your as may be required to protect our own interests, or in the interest of public safety such as crime prevention.

How do we use your information?

Personal information collected by the Nedbank Lesotho Limited may be used in a few ways, for example:
- To provide you banking products and services
- To make lending decisions
- For fraud and crime detection and prevention
- For audit and debt collection purposes
- For statistical analysis
- Meeting our obligations under an agreement with you or in compliance with Legislative requirements.

We may use your biometric information such as voice recognition for identification purposes. We may record and monitor any communications between you and us and use these recordings to verify your instructions to us, to analyse, assess and improve our services to customers, and for training and quality purposes.

Nedbank Lesotho Limited will also not sell your information to third parties and will only market to you if we have your consent to do so. We will also utilise those electronic communications media as indicated by yourself, such as email or SMS. Where no electronic communication has been authorised by yourself, we will utilise paper-based communications.

To whom will we disclose your information?

We will never disclose any information to any company outside the Nedbank Group (for which Nedbank Lesotho Limited is part of) except to prevent fraud or similar matters, if required to do so by law or with your consent. This may include tax reporting requirements or when ordered to do so by a court of law. Additionally, the Nedbank Lesotho Limited will only disclose certain of your as may be required to protect our own interests, or in the interest of public safety such as crime prevention. 

Nedbank, in conjunction with Google Analytics and Display Advertising (including but not limited to Remarketing, Google Display Network Impression Reporting, DoubleClick, and Google Analytics Demographics and Interest Reporting services) makes use of cookies - files that reside on the computer that you use to access the web used for storing pieces of information - to gather anonymous data about your interaction with our website and other websites.

No personal identification information, such as your name or email address, is ever required or stored in this process, and your details are never sold to any third party.

Access to and use of the data provided by Google and the aforementioned services assists us in delivering advertising and content that is more relevant to you and your interests.

The collection and usage of this data can be disabled at any time by visiting www.google.com/settings/ads and changing your preferences. More information about this can be found at