Complaints

If you have a complaint:

• Speak to a Banker or Relationship Manager
• You may also contact the Client Complaints Helpline on 0860 444 000 or
• Email our specialised complaints team on clientfeedback@nedbank.co.za (remember to always include your name and contact details)

Always ensure you receive a Reference number for your query.  

We are committed to providing world class service. We undertake to investigate your complaint and provide the appropriate resolution, all while keeping you in the loop.

If you believe our internal escalation process has not provided you with the appropriate resolution, you may contact the Ombudsman for Banking Services on 0860 OMBUDS (662 837) or go to www.obssa.co.za.

The Ombudsman is a free service which helps individuals and small businesses resolve disputes with their bank.